Peptide Dept LLC DBA Baynes BioHax — Terms of Service Last Updated: 02/20/2026
1. Business Identity
This Privacy Policy applies to Peptide Dept LLC, a legally registered limited liability company operating under the trade name Baynes BioHax. We are doing business as Baynes BioHax. All references to "Baynes BioHax," "we," "us," or "our" throughout this policy refer to Peptide Dept LLC DBA Baynes BioHax. All data collection, processing, and communications conducted through the Baynes BioHax website and services are the responsibility of Peptide Dept LLC.
2. Introduction
This Privacy Policy describes how Peptide Dept LLC DBA Baynes BioHax collects, uses, and protects your personal information when you use our website, services, personalized coaching plans, digital content, and SMS messaging program. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
3. Information We Collect
We collect information in two ways: information you provide directly and information collected automatically.
Information You Provide
This may include your name, email address, and phone number; account login credentials if applicable; lifestyle, wellness, or intake responses used to build personalized plans; billing and payment details; and communication preferences including SMS consent.
Information Collected Automatically
This may include device and browser details, IP address and log data, pages viewed and site usage patterns, cookies and similar tracking technologies, and location data if enabled on your device.
4. How We Use Your Information
We use your information to provide and maintain our services; create personalized coaching, nutrition, or supplement protocols; process payments and manage your account; communicate confirmations, updates, and support; send SMS messages you have explicitly opted into; improve our website and develop new features; and respond to questions, feedback, or customer support requests.
5. SMS Messaging Privacy
Peptide Dept LLC DBA Baynes BioHax operates an SMS messaging program to send marketing and non-marketing communications to users who have provided explicit consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will NOT be shared with any third parties except service providers necessary to deliver the requested text messages. Subcontractors supporting customer service or message delivery may access information only as needed to perform those services.
You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected]. Message and data rates may apply. Message frequency may vary.
SMS Messaging Program — Baynes BioHax
Baynes BioHax operates an SMS messaging program to deliver personalized health optimization support to program members. When you opt in, you can expect to receive appointment reminders, protocol and supplement check-ins, program updates, transactional confirmations, and occasional promotional offers related to our services.
You can cancel the SMS service at any time. Just text "STOP" to +1 (561) 789-2749. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or +1 (561) 789-2749.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 2–6 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: [link to privacy policy page]6. How We Protect Your Information
We implement administrative, technical, and physical safeguards to protect your personal data, including encryption, secure payment processing, access controls, and continuous monitoring. However, no system is entirely immune from risk and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to provide your requested services, support your account, and comply with legal, regulatory, or financial requirements. Once data is no longer needed, it is securely deleted.
8. Your Rights and Choices
Access & Control
You may request to access or correct your information, delete your personal data where legally permitted, and update your communication preferences at any time.
Communication Preferences
You may opt out of promotional emails or SMS messages at any time by following the unsubscribe instructions in our communications or by contacting us directly. Note that essential service messages related to active accounts may still be sent.
9. Information Sharing
DATA SHARING COMMITMENT — WE DO NOT SELL YOUR DATA
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Limited Sharing With Service Providers
We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:
Payment processors (Stripe, PayPal, and Intuit) — solely for the purpose of processing your payments
Email service providers — solely for sending communications you have opted into
Website hosting services — solely for the purpose of hosting our website and its content
SMS message aggregators and providers — solely for delivering text messages you have opted into receiving
HighLevel CRM — for client relationship management (see special provisions below)
AI technology providers — to power our AI-enabled features and services
Cloud storage providers — for secure storage of data processed by our systems
AI Service Provider Limitations
When we engage third-party AI service providers, we impose the following limitations:
AI service providers may only process your data for the specific purposes outlined in our agreements
They must implement appropriate technical and organizational security measures
They are prohibited from using your data to train their models without explicit consent
They must delete your data upon termination of services
HighLevel CRM Special Provisions
We use HighLevel as our customer relationship management platform. HighLevel may access your data solely to provide CRM functionality, including contact management, communication delivery, and workflow automation. HighLevel is prohibited from using your data for their own marketing purposes.
SMS Opt-In Data — Strict Non-Sharing Policy
Text message originator opt-in data and consent will NOT be shared with any third parties except service providers necessary to deliver the requested text messages. SMS opt-in data is never sold, rented, or shared for marketing or promotional purposes under any circumstances.
10. Children's Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from children under 13. If such information is discovered, it will be promptly deleted.
11. International Data Transfers
If your information is transferred outside your country of residence, we take appropriate steps to ensure it is protected under relevant privacy laws in compliance with industry standards, carrier requirements, and applicable privacy regulations.
12. Changes to This Policy
We may update this Privacy Policy at any time. When changes occur, we will post the updated version on our website and revise the "Last Updated" date above. Continued use of our services indicates acceptance of the updated policy.
13. Contact Us
For questions, data requests, or support, contact:
Peptide Dept LLC DBA Baynes BioHax
Email: [email protected]
Phone: +1 (561) 789-2749