Privacy Policy Effective Date: 10/08/2025
Legal Entity: Peptide Dept LLC operates as a DBA (Doing Business As) under the name "Baynes BioHax." All services, communications, and transactions conducted under the Baynes BioHax brand are provided by Peptide Dept LLC.
This Privacy Policy explains how Baynes BioHax ("we," "our," or "us") collects, uses, and protects your information when you interact with our website, services, assessments, and SMS-based communications.
1. Information We Collect
Information You Provide Directly Through Forms and Interactions
When you complete web forms, opt-in forms, intake assessments, checkout pages, contact forms, or otherwise interact with our website and digital tools, we may collect:
Name, email address, and phone number
Health, fitness, or lifestyle details submitted for plan personalization
Billing and payment information
Supplement, workout, or nutrition preferences
Communication and notification preferences, including SMS opt-in consent
Any information you voluntarily submit through surveys, support requests, or program enrollment forms
Information Collected Automatically
When you use our website or digital tools, we may also collect the following automatically:
Device type and operating system
IP address and browser details
Pages visited and activity patterns
Location data (if enabled)
Cookies, analytics, and tracking technologies
2. How We Use Your Information
We use your information to:
Create and deliver personalized supplement, nutrition, and workout plans
Manage your account and program access
Process payments and send confirmations
Communicate updates, reminders, and support messages
Deliver SMS messages only if you have explicitly opted in (see Section 3)
Improve user experience and develop new tools or features
Respond to your inquiries and provide customer support
3. SMS Messaging — Opt-In, Message Types, and Frequency
Your SMS privacy is extremely important to us. This section describes how we collect SMS consent, the types of messages we send, and how frequently you can expect to receive them.
How We Collect SMS Opt-In Consent
SMS consent is collected through specific opt-in forms on our website, program enrollment pages, or checkout flows. By providing your phone number and checking the SMS opt-in box, you agree to receive text messages from Baynes BioHax. Providing your phone number for other purposes (e.g., billing or account creation) does not automatically enroll you in SMS communications.
Types of SMS Messages We Send
Once you have opted in, you may receive the following types of SMS messages:
Appointment reminders and scheduling confirmations
Program updates, check-ins, and progress notifications
Supplement or protocol reminders relevant to your personalized plan
Transactional messages including order confirmations and account alerts
Promotional offers, special announcements, and new program launches (marketing messages)
Message Frequency
Message frequency varies based on your program and preferences. You can generally expect to receive between 2–6 SMS messages per month. Transactional or time-sensitive messages may be sent as needed outside of this typical range.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message you receive. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent unless you re-enroll. For help, reply HELP or contact us at [email protected].
SMS Data — Non-Sharing Commitment
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
4. How We Protect Your Data
We use industry-standard administrative, technical, and physical safeguards to protect your personal information, including:
Encryption technologies for data in transit and at rest
Strict access controls limiting data access to authorized personnel only
Secure payment processing through compliant third-party processors
Routine security audits and system monitoring
Secure handling of SMS opt-in data, which is stored separately and never used for advertising or third-party marketing purposes
While no system is 100% foolproof, we take every reasonable measure to protect your information.
5. Data Retention
We retain your information only as long as necessary to:
Provide your personalized plan and services
Support your account
Fulfill contractual or legal obligations
When data is no longer needed, it is securely deleted. SMS opt-in records are retained for a minimum of 4 years to comply with carrier and regulatory requirements.
6. Your Rights & Preferences
You may request to:
Access or update your personal information
Delete your data (subject to legal requirements)
Change your communication preferences
Opt out of promotional emails or SMS at any time
To submit a request, contact us using the information at the bottom of this page.
7. Information Sharing
We do not sell, trade, or transfer your personally identifiable information to outside parties for marketing or promotional purposes. Your information is never sold or given to any other company without your consent, except as necessary to deliver the products or services you have purchased.
We may share your data only with the following categories of trusted service providers, solely to operate our business on your behalf:
Trusted service providers who help operate our business (payments, SMS services, analytics, etc.)
Legal authorities when required to comply with applicable laws
Parties involved in a business transition such as a merger or acquisition
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
8. Cookies and Tracking Information
We use cookies and similar tracking technologies to improve your experience on our website. These technologies help us understand how visitors use our site, remember your preferences, and deliver relevant content. You may adjust your browser settings to refuse cookies, though some features of our site may not function properly as a result.
9. Children's Privacy
Baynes BioHax does not knowingly collect information from individuals under 13. If such data is discovered, it will be removed promptly.
10. International Transfers
If your data is transferred outside your country of residence, we ensure appropriate protections are in accordance with applicable privacy regulations.
11. Updates to This Policy
We may update this Privacy Policy periodically. When updates occur, we will revise the "Effective Date" above and post the new version on our website.
Contact Us
For questions about this policy, data requests, or concerns, please contact:
Baynes BioHax Legal Entity: Peptide Dept LLC DBA Baynes BioHax Email: [email protected] Phone: +1 (561) 789-2749